Refund/Return Policy

At VIP Barber Supply, we take pride in providing high-quality products and ensuring customer satisfaction. Your experience matters to us, and while we handle returns on a case-by-case basis, our ultimate goal is to make sure you're completely satisfied with your purchase. We stand behind the quality of our products and are committed to offering the best support for your grooming needs. We're always here to assist you and will do our best to take care of any concerns you may have.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store. If you want a replacement add it in the notes.
8. Click Request return.

If your return request is approved and involves shipping, you will receive an email with a return shipping label and detailed instructions on how to send the item(s) back. Once the product is returned, our receiving department will inspect it and proceed with either an exchange or a refund based on the request of the customer and the condition of the item.

Returns for the following items will only be accepted if the product is received damaged and reported within 7 days of delivery.

If not, returns will not be accepted for:

• Chemicals and Liquids (including, but not limited to, alcohol, aerosols, aftershave, colognes, hair gels, etc.)
• Clipper, Trimmer Replacement Blades
• Scissors, Shears
• Razor Blades, Razors, Razor Holders

We appreciate our loyal customers' understanding that returns for these items cannot be accepted due to hygiene concerns. 

You may return an item within 30 days of the delivery date. If the return is for reasons other than the product being damaged, return shipping charges will be the customer’s responsibility. We cannot issue a return label for wrong products or sizes ordered.

All items returned for an exchange or refund will be inspected when received. If a defective item is returned, the refund will be processed immediately upon receipt. For items returned for reasons other than damage, they will also be inspected before a refund is issued.

Approved returns for machines will be credited back to the original payment method used to complete the order. If an item is found to be used and is being returned for reasons other than damage, the refund will be issued for the merchandise cost, minus the original shipping fees. Additionally, a restocking fee of up to 20% may apply for returned items deemed used. 

Wholesale Orders:
If your shipment arrives damaged (visible or concealed), please have the delivery driver note the nature and extent of the damage on the freight bill of lading. In some cases, the transportation company may need to inspect the merchandise. To support your damage claim, photos and/or videos are required. Report any damages or losses to one of our trusted representatives immediately.

Online Orders:
Normal wear and tear of the packaging materials is anticipated while the package is in transit. However, if you receive a damaged shipment (visible or concealed), contact us right away to arrange a claim to be filed with the appointed shipping carrier. Generally, claims typically take 2-7 business days to be resolved. To support your claim, please provide photos and/or videos of the damage.

For USPS packages, you may need to have the package inspected at your local Post Office. Please retain the original packaging and damaged items until the claim is settled. Do not reship the package unless requested by a VIP Barber Supply representative.

Undeliverable Packages (Returned to sender)

• Wrong address provided by the customer at the time of check out.
• No one available to receive the package (return to sender.)
• Vacant address.
• Packages not picked up on time after delivery attempt and/or after delivery attempt notice is left by the carrier.

What happens if my package is missing or stolen ?

By placing an order on VipBarberSupply.com, you agree to these terms & conditions and waive the right to dispute any shipments that are delayed, lost, stolen, or undeliverable due to natural causes or delivery issues, unless the fault lies with VipBarberSupply.com. We will, however, do our best to assist you in resolving any missing package cases.

DISCLAIMER